Another day, another Youtuber gets into hot water with their fans. After her launch of Jaclyn Hill Cosmetics lipstick was an epic fail, Jaclyn Hill is refunding each and every customer who paid for her defective item.
Fans of the Youtube beauty guru were excited to receive their cosmetic purchase until they noticed multiple defects. From little black speckles on the surface to hair fibers hanging off the top — it was obvious that something went wrong in the factory that produced the lipsticks.
The complaints went viral which forced Hill to make a video addressing exactly what happened during the production of her product.
She explained that the black specs were actually oxygen bubbles and the hair fibers were a result of the worker’s gloves. She also urged anyone who received a defective product or wanted a refund to email her customer support center.
However, the beauty guru has changed her mind and will now be giving everyone back their money.
She uploaded a message to her Instagram Story that stated: ‘I’m going to be issuing a full refund, including shipping and tax, to every single customer from Jaclyn Cosmetics. I don’t care about the loss of this money. You know how embarrassing this is for me. I will do everything in my power to make this right moving forward and learn from this lesson God has given me.’
She also parted ways with the lab she used to make her lipsticks.
‘There’s been many people fired over this. We’ve got an entire new team we are building for quality control, because obviously that didn’t work. At this point, I have sent out my lipsticks to five different labs that test product vigorously. I have spent over $100,000 on this process.’
Do you think that Jaclyn made the right choice by refunding all orders?